Invoice management application
Summary
CMA CGM, one of the world’s leading maritime shipping companies, needed a complete redesign of its Invoice platform. This business-critical tool allows customers to manage shipping invoices, make payments, raise disputes, and export billing documents.
The legacy platform, developed in the early 2000s, was outdated both in terms of user experience and technical performance.
I led the redesign as Lead Product Designer, working closely with two designers, product owners, developers, and end-users.
The objective was to deliver a modern, accessible, multi-device platform (desktop, tablet, and mobile) aligned with CMA CGM’s new design system.
Problems Identified
Outdated UX/UI
Legacy platform had no visual identity, no brand consistency, and an outdated interface
Basic elements such as CMA CGM’s logo
or visual guidelines were missing.
Lack of User Research
The original application was built without user input
As a result, many features were irrelevant, while critical customer needs were ignored
Performance Issues
Unused features slowed the system
The search function was inefficient, and the app struggled with heavy invoice loads
Limited Functionality
No ability to export invoices in multiple formats (PDF/Excel)
No dispute management process
No archiving system for long-term invoice tracking
Low Customer Autonomy
Customers could not easily self-manage payments
This increased the workload of support teams and caused frustration among clients
Goals
Modernize the application for responsiveness across devices (desktop, tablet, mobile).
Improve usability and accessibility, following WCAG standards.
Introduce missing key features: disputes, exports (PDF/Excel), invoice history, archiving.
Streamline the experience by removing unused or outdated features.
Apply CMA CGM’s new design system for consistency and scalability.
Enhance performance to make the platform faster and easier to use.
Impact
Increased user confidence in making peer-to-peer transactions.
Simplified borrowing flow → faster onboarding.
Improved brand perception with a modern, trustworthy design.
